Returns & Exchanges Policy
At Rigid PRO, we stand by the precision and durability of our cinema gear. If your rig or accessory does not meet your professional requirements, you may return it within 30 days of delivery provided it is in its original, functional condition.
Initiate Your Request
Log into your account or contact our support team with your order number and the specific cinema components you wish to return.
Secure Packaging
Place the items back in their original protective foam and boxes to ensure precision-engineered parts are not damaged during transit.
Affix Shipping Label
Attach the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Technical Inspection & Refund
Once our technicians verify the hardware's integrity, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing