Frequently Asked Questions
Everything you need to know about Rigid PRO cinema gear and support.
What camera models are compatible with Rigid PRO cages?
Our cinema rigs are designed with a modular approach. We offer custom-fit cages for popular Sony, Blackmagic, RED, and Canon cinema lines, as well as universal baseplates that support most industry-standard DSLR and mirrorless bodies.
Do you offer international shipping for heavy rig setups?
Yes, we ship worldwide. While cinema rigs can be heavy, we partner with premium carriers like DHL and FedEx to ensure your professional gear arrives safely and fully insured, regardless of your production location.
What is the warranty period on carbon fiber and aluminum components?
We stand by our build quality with a 2-year limited warranty on all structural components, including CNC-machined aluminum cages, rods, and carbon fiber handles against manufacturing defects.
Can I return a rig if it doesn't fit my specific production needs?
We offer a 30-day return policy for all gear in original, unused condition. We understand that finding the right ergonomic balance is crucial for cinematographers, so we encourage testing the fit in a clean studio environment.
Are your 15mm and 19mm rods industry-standard?
Absolutely. All Rigid PRO rail systems follow international industry standards for spacing and diameter, ensuring full compatibility with third-party follow focuses, matte boxes, and lens supports.
Do you provide bulk discounts for production houses or rental firms?
Yes, we offer specialized pricing for fleet purchases. Please contact our 'Rigid PRO for Business' team with your equipment list to receive a custom quote for your production house or equipment rental agency.